24/7 SUPPORT

Services Offered On Troubleshooting

Remote Security
Built With Security in Mind

All sessions are encrypted

Automatically captures a detailed audit trail

Full video recording of the entire remote support session

selective access permission for apps

protected by beyondtrust's privacy shield, aicpa soc, csa certified

Protected By

Advantages

24/7 support by a certified techie

cost saving by 30-40%

fixed price for unlimited support

response time of less than a minute

usa government approved tool

Used to secure Remote Connections

services

AFFIXCON Custom Application Support

Our application support initially starts with understanding your specific business needs and customer values. AFFIXCON Custom Application Support timely and effective support for custom developed contact center applications and modules. It ensures optimal system performance, maximum uptime, and minimum business impact from unplanned outages.
  • We support Custom applications and Software
  • Remote Tech Support for personal computers (desktops & laptops)
  • Maintains hardware & software
  • Covers operating systems, productivity tools and utilities
  • Assistance for security patches, anti-virus updates and other software updates

24/7 support

Case Studies

The customer wanted an inbound technical support help desk / remote IT support center, to cater to the technical queries and issues faced by their customers